MARANTELLI BET RG CODE OF CONDUCT

Commitment to Responsible Gambling

Wager operations at MarantelliBet are conducted with strict adherence to responsible gaming standards. We believe that placing bets should always be an enjoyable and recreational activity. However, we acknowledge that for a small percentage of individuals, wagering can lead to personal, financial, and emotional difficulties. Our objective is to minimize the potential harm associated with gambling by offering transparent security policies and support mechanisms.

Pre-commitment and Deposit Limits

Customers can choose to set a pre-commitment limit that limits the amount of funds that can be deposited to their betting account in a particular period of time. Deposit limits are available under the MyAccount section of our platforms.

A request to set a pre-commitment limit is effective only once the customer has completed the online or other form (and received confirmation) or otherwise been advised by us that the pre-commitment limit is effective. If a customer withdraws their request for a pre-commitment limit before it has become effective, the pre-commitment limit is not effective.

If a customer sets a pre-commitment limit, they must not establish or operate another betting account with us or do anything else to circumvent the pre-commitment limit.

A customer can decrease their pre-commitment limit at any time and the new limit becomes effective immediately. If a customer requests to increase their pre-commitment limit, that increase will only become effective after 7 days to allow the customer time to reconsider their request to increase their limit.

Responsible Gambling Self-Assessment

To help evaluate your wagering behavior, we suggest asking yourself the following questions:

• Do you gamble to escape from worry, boredom, or grief?
• Do you chase losses by immediately trying to win back what you have lost?
• Have you ever bet more money than you could afford to lose?
• Has gambling caused you health problems, including stress or anxiety?
• Have family members or friends criticized your wagering habits?
• Has wagering caused financial strain for you or your household?

If you answered yes to one or more of these questions, you may want to consider using self-exclusion tools or contacting a professional support network.

Account Closure

Account closure can be enacted by a customer via our platforms under MyAccount. An account closure request made to us in a 1 on 1 interaction between the customer and us by any method other under MyAccount such as LiveChat, email, phone or otherwise must be an unequivocal, unconditional and unambiguous account closure request.

If you wish to close your betting account, you can phone (03) 5878 1974. You must follow any subsequent instructions. Please note that making a phone call to us may not result is us receiving an immediate account closure request from you, and account closure by phone call may not be immediate. Your account will remain open until we advise you that we have received your account closure request and that it has been actioned.

Barring Orders

Barring orders are available for South Australian residents only. If you are a South Australian resident and you wish to have a barring order in place, please contact us by LiveChat or email and clearly and expressly request a South Australian barring order. Please note that this type of barring order requires a form to be completed and provided to the South Australian government for its consideration as to whether a barring order is made.

Complaints and Disputes

Ministerial Direction s 430 of 17 September 2018 requires that we implement and comply with a process for resolving complaints from customers about our compliance with and the operation of this RG Code.

We assess each complaint against our terms and conditions, this Code and our regulatory obligations based on available information and evidence. We may need additional information from you to assist in our assessment and resolution of your complaint. If that occurs, we will contact you. We will endeavour to respond to complaints within 14 days where possible.